Privacy Policy

Welcome to Pecucey.com ("we," "our," or "us"). At Pecucey.com, we are committed to protecting your privacy and safeguarding your personal data. This Privacy Policy explains how we collect, use, disclose, and protect information that applies to our pet boarding and care services, and your rights regarding that information.

1. Information We Collect

We collect several types of information to provide and improve our pet care services:

• Personal Information: Name, email address, phone number, postal address, payment information, and emergency contact details.
• Pet Information: Your pet's name, breed, age, health conditions, vaccination records, dietary requirements, behavioral traits, and photographs.
• Service Information: Details about the services you request, including dates of boarding, special care instructions, and service preferences.
• Communication Data: Records of your communications with us, including emails, phone calls, and in-person conversations regarding our services.
• Website Usage Data: Information about how you use our website, including IP address, browser type, referring/exit pages, operating system, date/time stamps, and clickstream data.
• Cookies and Similar Technologies: We use cookies and similar technologies to enhance your experience, gather usage information, and enable certain site functionalities.

2. How We Use Your Information

We use the information we collect for the following purposes:

• To provide and manage our pet boarding and care services
• To process payments and maintain billing records
• To communicate with you about your pet's care, appointments, and services
• To respond to your inquiries and provide customer support
• To send service updates, promotional offers, and newsletters (with your consent)
• To improve our website, services, and customer experience
• To ensure the health and safety of your pet during their stay
• To comply with legal obligations and enforce our policies
• To prevent fraud and protect the security of our website and services

3. Legal Basis for Processing (GDPR Compliance)

Under the General Data Protection Regulation (GDPR), we process your personal data on the following legal grounds:

• Contractual Necessity: Processing necessary to fulfill our contractual obligations to provide pet care services.
• Legitimate Interests: Processing necessary for our legitimate business interests, such as improving our services, marketing, and fraud prevention.
• Legal Compliance: Processing necessary to comply with applicable laws and regulations.
• Consent: Processing based on your specific consent, such as for marketing communications.

4. Data Sharing and Disclosure

We may share your information with the following categories of recipients:

• Service Providers: Third-party vendors who help us operate our business and deliver services (e.g., payment processors, cloud storage providers, email service providers).
• Veterinary Professionals: In case of emergency, we may share your pet's information with veterinarians or animal healthcare providers.
• Legal Authorities: When required by law, court order, or governmental regulation.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as a business asset.

We do not sell, rent, or lease your personal information to third parties. Any third parties with whom we share your data are obligated to maintain the confidentiality and security of your information.

5. Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, accidental loss, alteration, disclosure, or destruction. While we strive to protect your information, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. We determine the appropriate retention period based on the amount, nature, and sensitivity of the data, the potential risk of harm from unauthorized use or disclosure, and applicable legal requirements.

7. Your Privacy Rights

Depending on your location, you may have the following rights regarding your personal information:

• Access: The right to request copies of your personal information.
• Rectification: The right to request correction of inaccurate information or completion of incomplete information.
• Erasure: The right to request deletion of your personal information in certain circumstances.
• Restriction: The right to request restriction of processing of your personal information.
• Data Portability: The right to receive your personal information in a structured, commonly used format and to transfer it to another controller.
• Objection: The right to object to processing of your personal information in certain circumstances.
• Withdraw Consent: The right to withdraw consent at any time where we rely on consent to process your personal information.
• Lodge a Complaint: The right to lodge a complaint with a supervisory authority.

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

8. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected information from a child, please contact us immediately, and we will take steps to delete the information.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will post the revised policy on our website with an updated effective date. We encourage you to review this Privacy Policy periodically to stay informed about how we protect your information.

10. International Data Transfers

Your information may be transferred to and processed in countries other than the country in which you reside. These countries may have data protection laws that differ from those in your country. Whenever we transfer your information, we implement appropriate safeguards to ensure that your information remains protected in accordance with this Privacy Policy and applicable law.

11. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact our Data Protection Officer through our website contact form.

Effective Date: May 15, 2023