Frequently Asked Questions

Curious about our furry guest house? Find answers to our most common inquiries below.

At Pecucey, we've reimagined pet boarding as a vacation for your furry family members. Unlike traditional kennels, we offer custom-designed living spaces that mirror home environments, personalized care plans tailored to your pet's routines, and 24/7 monitoring with regular video updates. Our "Pawsonal Concierge" approach means your pet receives individual attention—not just scheduled feeding and walks.

We take medical care seriously at Pecucey. Our staff includes certified veterinary technicians who can administer medications, monitor chronic conditions, and recognize early warning signs of health issues. Before your pet's stay, we'll create a detailed health profile and medication schedule. We maintain relationships with nearby emergency veterinary clinics and can transport your pet for care if needed. For complex medical needs, we offer special monitoring packages with more frequent health checks.

Absolutely! We encourage "sniff and see" tours where both you and your pet can explore our facilities. Tours are available Monday through Saturday between 10 AM and 4 PM, though we recommend booking ahead through our website or by phone. During your visit, you'll meet our care team, see our accommodations, and discuss your pet's specific needs. Many pets benefit from a short "trial stay" of a few hours after the tour, helping them acclimate before a longer boarding experience.

For the safety of all our guests, we require proof of current vaccinations. For dogs: rabies, distemper/parvo (DHPP), and Bordetella (kennel cough). For cats: rabies and FVRCP. All vaccinations must be administered at least 14 days before boarding. We can accept titers in lieu of vaccinations with proper documentation from your veterinarian. For pets with medical exemptions, we offer isolation suites with separate ventilation systems to ensure their safety while protecting other guests.

While we provide premium bedding, toys, and dining essentials, we recommend bringing items carrying familiar scents to help your pet feel at home. Consider packing your pet's favorite bed or blanket, 1-2 familiar toys, their regular food (portioned in daily bags if possible), and any medications with clear instructions. For anxious pets, an unwashed t-shirt you've recently worn can provide comfort. Please avoid bringing irreplaceable items or those with small detachable parts that could become choking hazards.

Peace of mind is part of our service. All guests receive daily "Paw-pdates" through our secure app, including photos and brief notes about your pet's activities, mood, appetite, and sleep patterns. Our Premium and Deluxe packages include daily video updates and one-way livestream viewing windows. You're welcome to call during business hours for verbal updates, and for extended stays, we offer scheduled video calls where you can see and speak to your pet. Our night staff conducts wellness checks and can send evening updates upon request.

Absolutely! We honor all dietary requirements, whether for medical conditions, allergies, or preference. While we recommend bringing your pet's regular food to avoid digestive upset, our kitchen can prepare fresh meals for special needs, including raw diets, prescription foods, and hand-feeding for senior pets. Our staff is trained to observe eating habits and will adjust portions or feeding methods as needed. For pets requiring food puzzles or slow feeders, we have various options available or can use ones you provide.

Your pet's safety is our highest priority. Our facility has emergency protocols for various situations, including medical emergencies, power outages, and severe weather. We maintain 24/7 staffing and backup power systems. In case of a medical emergency, we'll contact you immediately at all provided numbers. If unreachable, we'll follow the emergency care authorization in your boarding agreement, transporting your pet to the designated emergency clinic. We recommend listing a local emergency contact who can make decisions if you're unavailable during travel.

Welcome to Pecucey Palace

Our Story

Pecucey was born from a midnight epiphany and a profound love for four-legged companions. What began as a humble backyard sanctuary for neighborhood pets has blossomed into a premier haven where tails wag and purrs resonate through our specially designed spaces.

Our journey started when our founder, a veterinarian with decades of experience, noticed how anxious pets became when their humans disappeared for business trips or vacations. The vision was simple yet revolutionary: create a place where animals don't just survive their owners' absence—they thrive in it.

Our Mission

At Pecucey, we believe that every whisker and paw deserves royal treatment. We've made it our mission to transform pet boarding from a necessity into a luxury retreat experience that pets look forward to. When you entrust your furry family member to us, you're not just leaving them in safe hands—you're booking them a vacation of their own.

Pecucey Pet Palace Exterior

Our Values

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Compassionate Care — We treat each animal guest as if they were our own, with individualized attention and boundless affection.

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Unwavering Safety — Our facilities feature state-of-the-art security systems, 24/7 monitoring, and staff trained in pet first aid and emergency protocols.

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Holistic Wellness — From specially formulated meals to enrichment activities, we nurture both body and spirit.

The Pecucey Difference

What sets us apart isn't just our lavender-scented relaxation rooms or our custom-built jungle gyms—it's our staff. Our team of certified animal behaviorists, veterinary technicians, and passionate pet enthusiasts speaks the silent language of animals. They notice when a cat's purr changes pitch or when a dog's tail wag isn't quite as enthusiastic.

We've transformed the concept of pet boarding from sterile kennels to a warm, engaging community where your pet makes friends, learns new tricks, and returns home happier than when they left. That's the Pecucey promise—a temporary home that feels anything but temporary.

Happy Pets at Pecucey